Frequently Ask Questions

1. What is LOFIRA?

LOFIRA is a cozy-luxury comfort brand specializing in warm, waterproof, fleece-lined footwear designed to keep your feet comfortable through every season — especially winter.

2. Are LOFIRA slippers waterproof?

Yes!
LOFIRA slippers feature a waterproof outer layer that protects your feet from rain, snow, spills, and moisture — perfect for quick outdoor errands or stepping outside.

3. Are they safe to wear outside?

Absolutely.
Our slippers are designed with an anti-slip rubber outsole built for both indoor and outdoor use. Great for:

• Walking the dog

• Getting the mail

• Coffee runs

• Stepping onto wet surfaces

4. How do I choose my size?

We use US Women’s sizing.
Because our slippers come in grouped sizes, choose your usual size and follow our size chart on the product page.

Example:

• If you wear US Women 7, choose US 6–7 (EU 37–38).

• If you’re between sizes or have wider feet, we recommend sizing up.

5. Do the slippers run true to size?

Yes, LOFIRA slippers run true to size, but if you are between two sizes, have wider feet, or prefer extra room, choosing one size up is recommended.

6. Can I wear them without socks?

Definitely!
The inside is made with plush fleece lining, which feels soft and warm even when worn barefoot.

7. Are the slippers warm enough for winter?

Yes.
LOFIRA slippers feature:

• Thick fleece lining

• Heat-retaining interior

• Cozy plush cushioning

They keep your feet warm during cold mornings, late nights, and winter weather.

8. How long is shipping?

Shipping times vary by location:

United States:

7–12 business days

Canada, UK, Australia:

8–14 business days

Rest of World:

10–20 business days

All orders come with tracking numbers.

9. Where do you ship from?

We ship from our trusted international warehouse partners to ensure fast and reliable delivery.

10. Do you offer order tracking?

Yes!
After your order is shipped, you will receive a tracking number via email or SMS to follow your package every step of the way.

11. What is your return policy?

We offer a 30-day satisfaction guarantee.

If your slippers arrive damaged, defective, or incorrect, contact us within 30 days and we will replace or refund your order.

For hygiene reasons, we can only accept unused slippers in their original packaging.

12. Can I cancel or change my order?

Yes if your order has not shipped yet, we can still change or cancel it.
Please contact us within 12 hours of placing your order.

13. How can I contact LOFIRA support?

You can reach us anytime at:

lofirastore@gmail.com

Our team typically replies within 24 hours.

14. Do you offer gift packaging?

Yes — LOFIRA slippers make amazing gifts.
Gift-ready packaging is available during checkout when selected.

15. Will the color look the same as the photos?

Yes, but slight variations may occur due to lighting and screen brightness.
All photos are taken in real light and represent the actual product.